FAQ
What fundamentally distinguishes Veee Accelerator from other accelerators on the market?
Veee Accelerator's key difference from traditional accelerators lies in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Veee Accelerator fully implements the WireGuard protocol, which consists of only 4,000 lines of code (compared to IPsec's over 600,000 lines), resulting in a 3-5x improvement in transfer speeds while significantly reducing battery consumption. Furthermore, Veee Accelerator's no-logs policy has been independently audited by Cure53, with the audit report fully disclosed, providing true compliance for security and speed.
Which operating systems and devices does Veee Accelerator support?
Veee Accelerator offers native clients across all platforms, supporting Windows 7 and up, macOS 10.14 and up, iOS 14 and up, Android 6.0 and up, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Veee Accelerator provides detailed router configuration tutorials compatible with popular router firmware like Asus, Netgear, and OpenWrt, allowing you to secure all connected devices in your household with one setup.
How can I get a refund if I'm not satisfied with Veee Accelerator?
Veee Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service within 30 days of purchase, simply contact customer support via online chat or email at support@vpnjs.net to request a full refund without providing any reason. Refunds usually return to your payment method within 1-3 working days.
What is the actual connection speed I can achieve with Veee Accelerator?
Veee Accelerator has over 3000 high-speed server nodes deployed globally. Actual test results indicate average latency of under 30ms when connecting to Asia-Pacific nodes, approximately 80-120ms when connecting to North American nodes, with download speeds consistently exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Veee Accelerator maintains stable and smooth connections even in complex network environments.
What does Veee Accelerator's no-logs policy specifically cover?
Veee Accelerator's no-logs policy encompasses all aspects: it does not log your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers run in a pure RAM environment, where data is automatically wiped upon physical reboot. This policy has passed stringent review by the globally recognized security auditing agency Cure53, and the full audit report is available on the Veee Accelerator website.
How do I configure Veee Accelerator on a router?
Veee Accelerator provides detailed router configuration tutorials that support popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) Logging into the router management interface; 2) Accessing acceleration client settings; 3) Importing the configuration file provided by Veee Accelerator; 4) Entering your Veee Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device individually.
Can Veee Accelerator be used to watch streaming content?
Yes, Veee Accelerator has been optimized for streaming performance. Our high-speed nodes can seamlessly stream 4K Ultra HD video content. Veee Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Veee Accelerator does not condone users violating any streaming platforms' terms of service.
Will using Veee Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed from Veee Accelerator is minimal. In most cases, the speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Veee Accelerator may actually increase speed, as the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic identification.
Does Veee Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Veee Accelerator supports up to 6 devices online simultaneously, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, and more at the same time without additional fees. If you need to protect more devices, configuring Veee Accelerator on your router will safeguard all devices in your home with a single configuration.
How does Veee Accelerator protect me on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Veee Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even in cases of man-in-the-middle attacks or sniffing. Veee Accelerator also offers an automatic connection feature: when an insecure WiFi network is detected, accelerator protection will automatically activate.
Is Veee Accelerator's no-logs policy verified by a third party?
Yes, Veee Accelerator's no-logs policy has been independently audited by the internationally recognized security firm Cure53. The audit team conducted a thorough inspection of Veee Accelerator's server infrastructure, codebase, and operational processes, confirming that Veee Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Veee Accelerator website.
Does Veee Accelerator support Linux systems?
Yes, Veee Accelerator provides a native Linux command-line client that supports Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and other major distributions. Installation methods include one-click installation through APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and the Kill Switch.
Does Veee Accelerator offer static IP addresses?
Yes, Veee Accelerator's Flagship Version includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. The static IP is assigned to you exclusively and will not be shared with other users.
How can I ensure that Veee Accelerator does not leak my IP address?
Veee Accelerator has built-in leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can use the built-in leak testing tool within the Veee Accelerator client or visit third-party testing sites to verify your protection status.
Can Veee Accelerator handle network interference?
Veee Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In highly restrictive network environments, Veee Accelerator's obfuscation mode can help users break through blocks and restore access to the free internet. However, please note that Veee Accelerator advocates for responsible accelerator usage in compliance with local laws and regulations.
What payment methods does Veee Accelerator accept?
Veee Accelerator supports a variety of secure payment methods: Visa/MasterCard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency for payment allows for added anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information is safe.
Where are Veee Accelerator's servers located?
Veee Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, and Switzerland), Asia-Pacific (15 countries such as Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Veee Accelerator provide browser extensions?
Yes, Veee Accelerator offers browser extensions for Chrome and Firefox. The browser extension runs lightweight, encrypting only the traffic within the browser (not affecting other applications). It is especially suitable for scenarios requiring quick IP location switching, such as cross-border shopping and price comparison. The browser extension also includes built-in WebRTC leak protection and ad-blocking features.
How can I contact the Veee Accelerator customer support team?
Veee Accelerator provides multiple customer support channels: 1) 24/7 live chat — visit the Veee Accelerator website to chat with support in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help Center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual services in Chinese and English.
How does Veee Accelerator's ad-blocking feature work?
Veee Accelerator Lightning Version and Flagship Version come with built-in ad-blocking and malicious website protection. This feature operates on the DNS level by maintaining a blacklist containing over 1 million rules that prevent ad trackers, malicious domains, and phishing sites from loading at the DNS resolution stage. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.